Chapter 9 - Underlying Competencies

Hello!

In this post we'll discuss more about underlying competencies, which according to BABOK include "behaviours, characteristics, knowledge, and personal qualities that support the practice of business analysis."

In BABOK the competencies are grouped into six main categories: Below are these competencies and a detailed explanation of each one:  
  • Analytical thinking and problem solving are used by business analysts to facilitate understanding of situations, the value of proposed changes as well as other complex ideas. The core competencies in analytical thinking and problem solving are: creative thinking, decision making, learning, problem solving, systems thinking, conceptual thinking and visual thinking. 
  • Behavioural characteristics' core competencies focus on the skills and behaviours that allow a business analyst to gain trust and respect of stakeholders. These core competencies are: ethics, personal accountability, trustworthiness, organization and time management and adaptability.
  • Business knowledge allows the business analyst to better understand the business, industry, organization, solution and methodology they will be working in. The underlying competencies in business knowledge include: business acumen, industry knowledge, organization knowledge, solution knowledge and methodology knowledge. 



My classmate Kent will continue defining the remaining categories in a comment below.

Check it out! :)




References: All concepts used in this blog can be found in: A Guide to The Business Analysis of Body Knowledge Version 3 , International Institute of Business Analysis, pgs: 188-211

Comments

  1. Kent Dela Cruz11 September 2019 at 17:17

    • Communication Skills: Another underlying competency for a business analyst should have is their communication skills. BABOK definition states communication as, “is the act of a sender conveying information to a receiver in a method which delivers the meaning the sender intended.” A business analyst will work with many people with different personalities, people from various cultures and people with different behaviors.

    Communication may be accomplished using a variety of delivery methods:
    o Verbal
    o Non- Verbal
    o Physical-
    o Written

    Most communication often use words, while sometimes might deal with different kinds of movements or expressions. These actions may be received differently by different individuals a business analyst will work with.



    • Interaction Skills- are represented by the business analysts’s ability to relate, cooperate, and communication with different kinds of people including executives, sponsors, colleagues, team members, developers, vendors, learning and development professionals, end users, customers, and subject matter experts. Its core competencies include:
    o Facilitation
    o Leadership and influencing
    o Teamwork
    o Negotiation and conflict resolution
    o Teaching

    • Technology and Tools- business analysts use a variety of software applications to support communication and collaboration, create and maintain requirements artifacts, model concepts, track issues, and increase overall productivity. Its core competencies include:
    o Office productivity tools and technology
    o Business analysis tools and technology
    o Communication tools and technology


    References : All information was gathered in "A Guide to the Business Analysis Body of Knowledge® , Version 3, International Institute of Business Analysis, pgs. 203-206, Accessed on 09/11/2019.


    ReplyDelete
  2. Parminder Singh11 September 2019 at 18:54

    Non verbal Communication : -
    Communication is typically focused upon words that are written or spoken. Nonverbal
    communication, however, is believed to convey much more meaning than
    words alone. Moods, attitudes, and feelings impact body movement and facial
    expressions. Non-verbal communication begins immediately when one person is
    able to see another. The effective use of non-verbal communication skills can
    present a trustworthy, confident, and capable demeanor. Being aware of nonverbal
    communication provides the opportunity to be aware and address the
    feelings of others that are not expressed verbally.
    Observing gestures or expressions cannot provide a complete understanding of
    the message being expressed by these non-verbal cues. These cues are indicators
    of the feelings and intent of the communicator. For example, when a
    stakeholder's non-verbal communication does not agree with their verbal
    message, the business analyst may want to explore the conversation further to
    uncover the source of this disagreement.


    Reference: - All information gathered in "A Guide to the Business Analysis Body of Knowledge® , Version 3, International Institute of Business Analysis, pages. 214-215, Accessed on 09/11/2019.

    ReplyDelete
  3. Harleen Virk11 September 2019 at 19:42

    Organization and Time Management:
    Organization and time management skills are helpful for business analysts in performing the task better and on proper time. Business analysts should be able to divide the information according to their importance and the least one should not be given much concern. Effective time management requires the ability to prioritize tasks and deadlines.

    Techniques of organization include:

    Establishing short- and long-term goals, action plans, prioritizing tasks, and utilizing a checklist. Techniques for effective time management include establishing time limits on non-critical tasks, focusing more time on high risk and priority tasks, setting aside focus time, and managing potential interruptions. Effective time management requires the ability to prioritize tasks and deadlines.


    Measures of effective organization and time management include:
    • The ability to produce deliverables in a timely manner.
    • Stakeholders feel that the business analyst focuses on the correct tasks at the right time.
    • Schedule of work effort and deadlines is managed and communicated to stakeholders.
    • Stakeholders feel their time in meetings and in reading communications is well spent.
    • Complete preparation for meetings, interviews, and requirements workshops.
    • Relevant business analysis information is captured, organized, and documented.
    • Adherence to the project schedule and the meeting of deadlines.
    • Provides accurate, thorough, and concise information in a logical manner which is understood by stakeholders.
    • Maintains up-to-date information on the status of each work item and all outstanding work.

    Reference: - All information gathered in "A Guide to the Business Analysis Body of Knowledge® , Version 3, International Institute of Business Analysis, pages. 196-197, Accessed on 09/11/2019.

    ReplyDelete

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